Shipping policy

Dan River Antiques

Shipping Policy
Shipping at a glance

Shipping cost    FREE — every US order
Handling time    3 business days
Transit time    5–10 business days
Total delivery estimate    8–13 business days
At Dan River Antiques, we ship every order with care from our location in Danville, Virginia. This page explains exactly how long your order takes, what it costs, and what to do if something goes wrong.

Shipping Costs
Shipping is FREE on every order, to every address in the United States. No minimum purchase required. The price you see on the product page is the price you pay at checkout — there are no added shipping fees, handling fees, or surcharges of any kind.

Order Processing (Handling) Time
All orders are processed and dispatched within 3 business days of being placed. Business days are Monday through Friday, excluding US federal holidays. Orders placed on a weekend or holiday begin processing the next business day.

During this window we verify your order, carefully inspect and pack your items — particularly important for antiques, collectibles, and trading cards, which require protective packing — and hand your parcel to the carrier.

Transit Time
Once dispatched, delivery within the United States takes 5 to 10 business days, depending on your location and the carrier's network.

Total estimated delivery time = processing (up to 3 business days) + transit (5–10 business days). In most cases your order arrives within 8 to 13 business days of purchase.
Transit estimates are provided by the carriers and are not guaranteed. Delays can occasionally occur due to weather, carrier volume, or other factors outside our control. If your order appears significantly delayed, contact us and we will investigate with the carrier on your behalf.

Shipping Destinations
We currently ship to addresses within the United States, including PO boxes where supported by the carrier. We do not currently offer international shipping.

Order Confirmation & Tracking
After placing your order, you receive an order confirmation email at the address provided at checkout.
When your order ships, you receive a shipping confirmation email with your tracking number and a link to follow your package.
If you don't see these emails, check your spam or promotions folder, then contact us at support@dannriver.store.
Lost, Delayed, or Damaged Shipments
Tracking shows delivered, but no package: Check around your property, with household members, and with neighbors — carriers occasionally scan packages as delivered slightly early. If it hasn't appeared within 48 hours, contact us within 7 days of the marked delivery date and we will resolve it with you.

Damaged in transit: Contact us within 7 days of delivery with photos of the item and packaging. We will arrange a replacement or a full refund, at no cost to you.

Stuck or lost in transit: If tracking hasn't updated for an extended period, contact us and we will open a trace with the carrier and make it right.

Questions about shipping?

Email support@dannriver.store (Mon–Fri, 9 AM – 6 PM EST)
Dan River Antiques · 530 Monroe St, Danville, VA 24541, United States